An account owner has a question about a charge and account settings.
The request does not require troubleshooting a running workload.
Which channel should be considered first?
The available support channels and plan features determine how billing and account questions are handled; basic account resources can cover self-service information.
Detailed explanation
Marketplace reviews are not an account-specific billing support channel.
Marketplace reviews are not an account-specific billing support channel.
Health Dashboard reports events and does not handle billing adjustments.
Health Dashboard reports events and does not handle billing adjustments.
Billing and account questions should use the support path provided for the account and plan.
Billing and account questions should use the support path provided for the account and plan.
Cost Explorer analyzes data but does not replace the support channel for an account question.
Cost Explorer analyzes data but does not replace the support channel for an account question.
Check official documentation
Compare the following points with the official documentation.
AWS Support Plansの公式比較でBasic Supportの対象を確認する。
Official references
What to confirm
請求・アカウントの質問にBasic Supportを対応付けられる。
Key points
- Billing support
- Account question
- Support plan
Notes
- Environment:
- AWS resource names, Support plans, and feature availability can change; verify current details in the official AWS documentation.
Foundation review
Match the channel to the problem
A public reference, community discussion, private account case, health event, and abuse report have different audiences and handling requirements.
Check current coverage
Support plans and service features can change, so confirm current availability and response commitments in AWS documentation.