A production workload needs technical guidance at any time of day.
The organization is willing to use a paid Support plan that includes technical case support.
What should the organization do?
A paid AWS Support plan with the required technical case coverage should be selected after comparing current plan features and response commitments.
Detailed explanation
The organization should compare current plans and select one whose technical case and response coverage meet the requirement.
The organization should compare current plans and select one whose technical case and response coverage meet the requirement.
Billing support is not a substitute for technical assistance with a production workload.
Billing support is not a substitute for technical assistance with a production workload.
Marketplace is for procurement and does not operate the AWS Support case queue.
Marketplace is for procurement and does not operate the AWS Support case queue.
Documentation is useful but does not provide the requested account-specific case coverage.
Documentation is useful but does not provide the requested account-specific case coverage.
Check official documentation
Compare the following points with the official documentation.
AWS Support Plansの現行比較表で、BasicとBusiness Support+の技術アクセスを確認する。
Official references
What to confirm
アカウント・請求中心のBasicと、技術ケース中心の有料プランを区別できる。
Key points
- Technical case
- Paid Support plan
- Response coverage
Notes
- Environment:
- AWS resource names, Support plans, and feature availability can change; verify current details in the official AWS documentation.
Foundation review
Match the channel to the problem
A public reference, community discussion, private account case, health event, and abuse report have different audiences and handling requirements.
Check current coverage
Support plans and service features can change, so confirm current availability and response commitments in AWS documentation.