A service issue continues in one AWS account after the documented steps were tried.
The team wants to provide timestamps and resource identifiers in a private case.
Which support channel is appropriate?
AWS Support Center manages account-specific technical, billing, and account cases according to the available Support plan.
Detailed explanation
Publishing sensitive account information is unsafe and does not create a private support case.
Publishing sensitive account information is unsafe and does not create a private support case.
Pricing Calculator is for cost estimates, not incident support.
Pricing Calculator is for cost estimates, not incident support.
Support Center is the private case-management channel for account-specific issues when the plan permits it.
Support Center is the private case-management channel for account-specific issues when the plan permits it.
Marketplace procurement is not the normal channel for opening an AWS account case.
Marketplace procurement is not the normal channel for opening an AWS account case.
Check official documentation
Compare the following points with the official documentation.
AWS Support CenterとSupportプランの公式説明で、ケース作成と対象範囲を確認する。
Official references
What to confirm
公開コミュニティではなくSupport Centerへ個別ケースを送る判断ができる。
Key points
- Support Center
- Support case
- Account-specific issue
Notes
- Environment:
- AWS resource names, Support plans, and feature availability can change; verify current details in the official AWS documentation.
Foundation review
Match the channel to the problem
A public reference, community discussion, private account case, health event, and abuse report have different audiences and handling requirements.
Check current coverage
Support plans and service features can change, so confirm current availability and response commitments in AWS documentation.